LEGAL DISCLAIMER. While every effort has been made to measure the accuracy and reliability of the information published within this website , you choose to use this information and rely on any results at your own risk.
All our orders are checked prior to despatch and individually packaged. Each door is firstly covered with a layer of cling film, then bubble wrapped and finally wrapped with cardboard.
On larger bulk orders, doors are stacked using polystyrene blocks and secured using plastic pallet wrap.
Delivery times may vary based on which product you have ordered standard stock items are typically delivered between 3-5 working days. Custom made orders can take up to 2 weeks depending on specification, please call our sales team who will be able to give you a more accurate timescale for your order.
We will send an e-mail to let you know your order has been processed and despatched. All Orders must be signed for at the point of delivery.
If there is likely to be any delay with your order, we will notify you by email or phone at the earliest opportunity, this will give you the opportunity to choose an alternative item in stock, change the specific or obtain a refund.
Shipping costs are clearly shown based on your post code when you add an item to your shopping basket.
If you require your items to be delivered on a timed a special delivery, this can be arranged at an additional cost, this is also dependant on postcode and availability.
Please familiarise yourself with our terms and conditions regarding the steel door delivery process:
It is essential that someone is at the delivery address to check the products and sign for the delivery.
You must provide us with the full delivery address including post code and a contact name and phone number at time of order.
Upon signing for the delivery you are signing to confirm that you received the goods and they are in good condition. If you sign for the goods you are accepting responsibility and liability. We will not accept responsibility if you sign without checking. There will be a label on the item and on the delivery form to confirm this, it will read:
‘Attention: Please open all packages and check for DAMAGED, TORN or MISSING items before signing. We will not accept responsibility if you sign without checking the order.’
At point of order we will ask for a contact telephone number, you may get a call from the delivery company to help organise delivery. If someone is not present when the delivery is attempted it will be re-organised for another time/day.
If you require any notice prior to delivery or have any special requirements you must inform us at time of order to allow us to inform the delivery company.
Returns and Refunds
At Network Product Marketing Ltd. we like all our customers to be 100% satisfied with their purchase however, if for any reason you are not completely satisfied you can return any STOCK items to us within 7 days for a refund or exchange, less deduction for postage and card charges. The following terms apply:
1) Our returns policy is strictly 7 days.
2) The item(s) must be returned to us in their original as new condition with all of the accessories and packaging. Items that have been used, installed or damaged in any way will invalidate our offer.
2) Refunds are subject to deduction of postage charges and a 2.5% card payment processing charge to cover card charges.
3) Orders cancelled within 24 hours of being placed are subject to a 2.5% charge to cover credit card fees.
4) Items marked as 'Made-to-order', 'Bespoke' or 'Commissioned' are also non-refundable unless faulty as these are not stock pieces and have been made specifically for you.
Unless you use our collection service, we are not responsible for returned packages until they have actually been received, you are strongly advised to use a signed-for (tracked) delivery service when returning orders and we will not be held responsible for returns that are damaged or go missing in the post.